Don't Treat Clients like Family

Don’t Treat Your Customers Like Family!

Randal Wark Uncategorized Leave a Comment

So many companies say they treat their customers like family, but do they really?  Seems like a lot of dysfunctional “business” families, if you ask me. The fact is that most businesses exist to generate revenues.  They offer a product or a service in exchange for financial compensation.  The rules are clear, this transaction is expected and respected.  Yet, so …

If you ever want to see your customer again – don’t pay the ransom!

Randal Wark Uncategorized Leave a Comment

The Cryptolocker Trojan may not be the most evil malware out there, but it does come close.  Many VARs are using this unfortunate threat to have a conversation about backups, disaster recovery and business continuity. For those VARs looking to start an MSP model, or those MSPs who wish to add new layers of service to your business, think about …