Below you'll find a list of all posts that have been tagged as “Consulting”
So many companies say they treat their customers like family, but do they really? Seems like a lot of dysfunctional “business” families, if you ask me. The fact is that most businesses exist to generate revenues. They offer a product or a service in exchange for financial compensation. The rules are clear, this transaction is expected and respected. Yet, so …
When I was 9 years old, I was not allowed to see Star Wars, because it had the word “Wars” in it. Days after the release, once all my friends had seen it, my dad finally took me to see this movie that opened up a whole new universe to me. Now, 38 years later, I had the opportunity to …
The beginning of each day at this point is spent building yourself up. You are gaining valuable knowledge and journaling your ideas and creating daily priorities. Let us now inject a very simple hack, but one that has a great amount of power. You are now at the office, you might give direction to your troops and coordinate some activities. …
Imagine you are a car salesman. You sell a car to one of your good customers and make a nice commission for your time. Normally, you need to wait a few years for that customer to buy again before you can make more revenue. Think how it would feel to start receiving a monthly check because every time your customer …
Technically…there is an “I” in IT, but you get the point. Success in our industry is all about finding the right partners, whether it’s a supplier or a fellow VAR/MSP that may complement our service offerings. There are some who try to do it all, from break & fix to VoIP with everything under the sun in between. “Jack of …
One of my kid’s favorite stories was Richard Scarry’s The Best Mistake Ever! It tells the story of a cat and a worm whose mistakes eventually worked out for the better. Who of us wants to admit a mistake? Who of us wants to admit a grandiose failure? As business owners, if we can’t admit mistakes or failure, how will we …
Many IT VARs and MSPs joke about running their company from a beach somewhere in some paradise. I decided to do it. When people hear the story of how I lived in Mexico for 5 years and ran my Montreal IT company from there…they always ask: How did you do pull it off? It actually started with a joke…I leaned over to …
At one point, yes…I was a one-man show. The allure of making more money per hour than working full-time has its appeal. You imagine the Ferrari you will soon be able to afford to drive around town visiting your customers. Alas, after a few months, reality sets in and you figure out a few important facts. In a typical 8 …
The year 2020 is 5 years away. How do you see yourself and your company in 5 years? Do you have a clear goal in mind that you can share with your team? If we don’t know what new product or service will come out in 6 month, some may say: Why bother? What do newspapers, Albert Einstein and Miley …
I love the 80/20 rule. The Pareto principle (80/20 rule) states that 80% of the effects come from 20% of the causes. How does this apply to your business? If you dig into your accounting (a great way to spend the week-end), you will eventually find out that 80% of your revenue comes from 20% of your customers. Knowing this, you can …
