Don't Treat Clients like Family

Don’t Treat Your Customers Like Family!

Randal Wark Uncategorized Leave a Comment

So many companies say they treat their customers like family, but do they really?  Seems like a lot of dysfunctional “business” families, if you ask me. The fact is that most businesses exist to generate revenues.  They offer a product or a service in exchange for financial compensation.  The rules are clear, this transaction is expected and respected.  Yet, so …

Chinese Paper Lanterns

Forget Resolutions: 3 Things You Need to Do in 2017 For Your Company

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The beach was lit by Sky Lanterns (a.k.a. Chinese Wish Lanterns) as fireworks illuminated the cloudy sky on New Year’s Eve.  For the Mexicans, these are wishes for a better year ahead. While it does look beautiful, this is a useless exercise that will only pollute the ocean and possibly cause harm to ocean life. Like Kevin Rose, I don’t …

The Borg

What the BORG taught me about business

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The Borg may not have had refined social skills when it came to communicating, but they were on to something when they said: “Resistance is Futile” In business, resistance can either be a hindrance or an asset.  For the vast majority, resistance is futile because it paralyses them into submission and prevents from doing what needs to be done to …

Walter White Retirement

The Walter White Guide to Retirement

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When I do speaking engagements, I often cite the mild manner chemistry teacher, Walter White a.k.a. Heisenberg of Breaking Bad when I speak of thinking about retirement and the valuation of your company. Of course, I cite the fictional character as one who has a dangerous plan to care for his family, but there are many things we can take …