From the Mastermind of Randal
There are a few easy things we do to help customers speed up their computers. We can add more RAM or swap out the traditional drive for an SSD. If I could change my brain for an SSD and double the RAM…I would be first in line. Until then, there are many ways that we can tweak the hardware we …
What would the titles of the classic Dr. Seuss books be if he were a computer technician? The Cat in the Hashtag Hop on POP3 And to think I saw it on Microsoft Street The 500 Redhats of Bartholomew Cubbins Horton Hears a WHOIS How the Grinch stole my domain name One Font Two Font Red Font Blue Font …
Imagine you are a car salesman. You sell a car to one of your good customers and make a nice commission for your time. Normally, you need to wait a few years for that customer to buy again before you can make more revenue. Think how it would feel to start receiving a monthly check because every time your customer …
Technically…there is an “I” in IT, but you get the point. Success in our industry is all about finding the right partners, whether it’s a supplier or a fellow VAR/MSP that may complement our service offerings. There are some who try to do it all, from break & fix to VoIP with everything under the sun in between. “Jack of …
One of my kid’s favorite stories was Richard Scarry’s The Best Mistake Ever! It tells the story of a cat and a worm whose mistakes eventually worked out for the better. Who of us wants to admit a mistake? Who of us wants to admit a grandiose failure? As business owners, if we can’t admit mistakes or failure, how will we …
Many IT VARs and MSPs joke about running their company from a beach somewhere in some paradise. I decided to do it. When people hear the story of how I lived in Mexico for 5 years and ran my Montreal IT company from there…they always ask: How did you do pull it off? It actually started with a joke…I leaned over to …
At one point, yes…I was a one-man show. The allure of making more money per hour than working full-time has its appeal. You imagine the Ferrari you will soon be able to afford to drive around town visiting your customers. Alas, after a few months, reality sets in and you figure out a few important facts. In a typical 8 …
The year 2020 is 5 years away. How do you see yourself and your company in 5 years? Do you have a clear goal in mind that you can share with your team? If we don’t know what new product or service will come out in 6 month, some may say: Why bother? What do newspapers, Albert Einstein and Miley …
So you are ready to take your business to the next level and migrate to an MSP model. You know that customers on a reoccurring revenue model will greatly increase the valuation of your company. Great, but where to start? Since each VAR has its own DNA, there is no magic recipe that will instantly convert your break/fix company into …
I love the 80/20 rule. The Pareto principle (80/20 rule) states that 80% of the effects come from 20% of the causes. How does this apply to your business? If you dig into your accounting (a great way to spend the week-end), you will eventually find out that 80% of your revenue comes from 20% of your customers. Knowing this, you can …
